RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 
– Gift cards 

To complete your return, we require a receipt or proof of purchase.

 

FAULTY ITEMS

If you receive an item that is faulty, please tell us as soon as possible so we can issue you a refund or exchange (subject to stock). We would need to know about this fault within the first 14 days for you to be eligible for an exchange or refund.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@southplanks.co.uk. 

 

BESPOKE & MADE TO-ORDER ITEMS

Any items that are made to order cannot be returned for a refund.

 

SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@southplanks.co.uk and send your item to: South Planks, South Planks Farm, Garstang Road, Barton, PR35AB, United Kingdom.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

SHIPPING

To return your product, you should mail your product to South Planks, South Planks Farm, Garstang Road, Barton, PR35AB, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable including the original cost of delivery for the order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.