UNLOADING OF GOODS

The vehicle that makes the delivery will have facilities to unload. This can be done with a crane or a pallet truck and tail lift. Some vehicles have a mounted forklift truck and others have tipping bodies for loose deliveries (setts etc.)

ACCEPTING YOUR DELIVERY

Someone who has the authority to accept the goods will need to be onsite to receive the delivery. Please bear in mind that delivery schedules can rarely be pinned down to specific times. We do aim to meet agreed delivery times however, as there are factors beyond our control we require some flexibility with deliveries.

DELIVERY TIMES

This will depend on the details of your order. Many products are kept in stock, but many orders are produced to the customer’s specifications. To obtain an idea of a timescale it is advised to contact us to ascertain how long the order will take and then the delivery process.

TYPES OF WAGONS USED FOR DELIVERY

The size of the vehicle making the delivery can vary. If you have any concerns about large vehicles having difficulties in your locality, or in gaining access to your property then please get in touch with us to discuss this prior to ordering.

PACKAGING

Our products are shipped in a variety of ways. For example, paving slabs are generally shipped in wooden crates or stacked on pallets. Walling stone can be delivered on pallets, in large builder’s bags even loose in tipping wagons. Setts can be sent in bags or loose in tipping lorries. If you have any specific requirements then please mention this at the time of ordering. This way we can facilitate your requirements and keep the costs as low as possible.

NOT HAPPY WITH YOUR ORDER

You may return goods for a full refund at any time up until 14 days after the day you receive the order. Please confirm your return of goods by calling our Head Office on + 44 (0)1995 600 551. You must return the goods to us in the same condition in which you received them and at your own cost and risk. Goods should be returned to our Head Office in Barton. Personalised or special order items are non-refundable. This does not affect your statutory rights. Refunds will be processed within 14 working days of us receiving the goods back. Refunds will be sent to the same card used to pay for your purchase. All goods returned must be in perfect and saleable condition with original product packaging. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.