Delivery Information

Unloading of goods

The vehicle that makes the delivery will have facilities to unload. This can be done with a crane or a pallet truck and tail lift. Some vehicles have a mounted fork lift truck and others have tipping bodies for loose deliveries (setts etc.)

Accepting your delivery

Someone who has the authority to accept the goods will need to be onsite to receive the delivery. Please bear in mind that delivery schedules can rarely be pinned down to specific times. We do aim to meet agreed delivery times however, as there are factors beyond our control we require some flexibility with deliveries.

Delivery times

This will depend on the details of your order. Many products are kept in stock, but many orders are produced to the customers specifications. To obtain an idea of a timescale it is advised to contact us to ascertain how long the order will take and then the delivery process.

Types of wagons used for delivery

The size of the vehicle making the delivery can vary. If you have any concerns about large vehicles having difficulties in your locality, or in gaining access to your property then please contact us to discuss this prior to ordering.

Packaging

Our products are shipped in a variety of ways. For example paving slabs are generally shipped in wooden crates or stacked on pallets. Walling stone can be delivered on pallets, in large builders bags even loose in tipping wagons. Setts can be sent in bags or loose in tipping lorrys. If you have any specific requirements then please mention this at the time of ordering. This way we can facilitate your requirements and keep the costs as low as possible.

Not happy with your order?

If you feel the delivery has been damaged then we need to be informed immediately. If the delivery arrives and it is incorrect then we need to know immediately. If you decide that the product isn’t to your liking for whatever reason then we will arrange collection and provide a refund for the goods but deduct the cost of delivery and retrieval of the product. Please note, special orders i.e. products cut or manufactured to order cannot be refunded. Please check suitability before placing your order.